Shipping policy

Shipping Policy

Adnors Dollhouse x Rich Kay Kouture

At Adnors Dollhouse x Rich Kay Kouture, every order is prepared with care and intention. Please review our shipping details before placing your order.

Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays).

Please note:
Processing time is separate from shipping time.

During new drops, promotions, or high-volume periods, processing times may be slightly extended.

Shipping Time

Once your order has been processed and shipped, estimated delivery times are:

  • Standard U.S. Shipping: 3–7 business days

  • Priority Shipping (if selected): 2–3 business days

Shipping timeframes are estimates and may vary depending on carrier delays.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking updates to appear.

Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for orders shipped to incorrectly entered addresses. Orders cannot be modified once they have been processed.

Lost or Stolen Packages

Adnors Dollhouse x Rich Kay Kouture is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If your tracking information states “Delivered” but you have not received your package, please:

  • Contact the shipping carrier directly

  • Check with neighbors or your local post office

We recommend selecting secure delivery options when available.

Order Delays

We are not responsible for delays caused by:

  • Weather conditions

  • Carrier disruptions

  • Customs processing

  • High shipping volume periods