Refund policy
Adnors Dollhouse x Rich Kay Kouture
At Adnors Dollhouse x Rich Kay Kouture, every piece and product is curated with intention, femininity, and luxury in mind. We take pride in delivering beauty and fashion that makes you feel elevated.
Please review our policy carefully before placing your order.
💄 Beauty & Cosmetic Products
Due to the hygienic and personal nature of our beauty products, all cosmetics — including lashes, lip gloss, and related items — are final sale.
We are unable to offer refunds or exchanges on cosmetic purchases.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photo proof. Once approved, a replacement will be issued.
We appreciate your understanding as this policy ensures the safety and quality of every product we deliver.
👗 Clothing
We gladly accept returns on eligible clothing items under the following conditions:
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Return requests must be submitted within 7 days of confirmed delivery
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Items must be unworn, unwashed, and in original condition
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All original tags must remain attached
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Items must be free of stains, scents, or visible wear
Once your return is approved and inspected, you will receive store credit in the form of a digital gift card.
Please note:
We do not offer refunds to the original form of payment.
Customers are responsible for return shipping costs.
Final Sale Items
The following are considered final sale and are not eligible for return:
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All cosmetic and beauty products
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Sale or discounted items
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Bodysuits
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Intimates and accessories
Shipping & Delivery
Adnors Dollhouse x Rich Kay Kouture is not responsible for lost or stolen packages marked as delivered by the shipping carrier. Please ensure your shipping information is entered correctly at checkout.
Product Sensitivity
We are not responsible for allergic reactions or sensitivities. Please review ingredient and fabric details before purchasing. If irritation occurs, discontinue use immediately.